Client Success Manager (f/m/d) – Food Robotics Operations

Permanent employee, Full-time · Cologne, Düsseldorf, Bonn

Our Mission

At Circus, we’re redefining food with autonomous kitchens powered by robotics and AI. From culinary creation to production and operations, everything runs on seamlessly integrated automation.
We’re rolling out our robotic kitchen systems across Germany, together with some of the country’s leading partners in retail and food. To make it happen, we’re building a hands-on team of Deployment & Operations Managers to lead site launches and drive local execution.

Join us as we bring autonomous food production from vision to reality.

About the Role

As Client Success Manager – Food Robotics Operations, you are responsible for operating and maintaining our robotic food production units directly at customer sites — ensuring daily readiness, seamless operation, and reliable system performance.
This is a hands-on, field-based role focused on operational success delivery, food safety, and proactive partner support. You ensure that our robotics solutions integrate smoothly into each customer’s daily operations while maintaining high service standards.
You’ll collaborate with internal teams to share operational insights and drive continuous improvement, ensuring both technical performance and customer satisfaction.

Your Daily Business

Operate, prepare, and maintain robotic food units on-site at customer locations.
Ensure daily system readiness, smooth operation, and hygiene compliance.
Monitor performance, troubleshoot minor issues, and manage routine maintenance.
Handle backend tasks, including container handling and stock coordination.
Serve as the first point of contact for customer partners — ensuring professional communication and proactive support.
Capture and report insights, feedback, and improvement opportunities to internal teams.

Base Qualifications

1–3 years experience in food production, service operations, or customer-facing roles.
Hands-on experience with machinery, automated systems, or technical processes.
Strong attention to hygiene, food safety, and operational detail.
Professional, service-oriented communication style.
Fluent in German (required); English proficiency a plus.
A proactive, dependable, and structured approach to fieldwork.

Preferred Qualifications

Experience in food tech, automation, or robotics operations.
Interest in technology, customer success, or partner management.
Comfort in fast-paced, feedback-driven environments.

Our Offer

Competitive Compensation: Receive a competitive compensation package.
Personal Development: In-house trainings, and growth opportunities in a fast-paced environment.
Mobility: Benefit from a 50€ monthly budget for mobility or other expenses and a subsidized Dance Mobility Subscription for E-Bike/E-Moped.
Well-Being: Get access to discounted Urban Sports Club membership and Wellhub for a variety of well-being offerings.
Be at the Forefront of Food Automation: Play a key role in launching a pioneering model for autonomous food production, working with cutting-edge robotics and AI in a rapidly growing industry.
Collaborative, Hands-On Culture : Join a team that values ownership, problem-solving, and making things happen together on the ground.

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Disclaimer

We pride ourselves on being an inclusive and equal opportunities employer with a diverse and multicultural team. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We celebrate diversity and are committed to creating an inclusive environment for all employees.