Field Service Technician (f/m/d)

Permanent employee, Full-time · Munich, Cologne, Düsseldorf, Bonn

Our Mission

At Circus (Xetra: CA1), headquartered in Munich with offices in Berlin and Munich, we are pioneering global developments in on-demand autonomous food production. From culinary creation to production and operations, everything is powered by seamlessly integrated robotics and transformative AI.

Our foundation lies in groundbreaking advancements in robotics, driven by artificial intelligence — the long-missing link in realizing fully autonomous food automation. The time has come for a new status quo: just as autonomous vehicles are reshaping our cities and daily lives, we are redefining the entire experience of food.

Our team brings together leading minds in Robotics, AI, Engineering, and Culinary, working closely with industry-leading partners to revolutionize how food is prepared, accessed, and experienced.

Join us as we shape a future where the art of cooking meets the science of technology — and where food becomes something fundamentally new.

About the Role

As a Field Service Technician at Circus, you’ll ensure our robotic kitchen systems are installed, tested, and operated smoothly at customer sites. You will be the technical lead on the ground — solving issues, guiding customers, and collaborating with internal tech and engineering teams. This role is crucial to make every location launch a success and continuously improve our product and operations for scale.

Your Daily Business

Own the technical onboarding, setup, testing, and maintenance of robotic kitchen systems at customer sites
Troubleshoot and resolve software, electrical, or mechanical issues on-site.
Act as technical point of contact for field escalations and coordinate with our product, hardware, and software teams
Provide professional customer support during and after deployments
Document all work thoroughly for continuous improvements.
Identify service and support needs; proactively suggest improvements
Support training of operators or new FST hires

Base Qualifications

3+ years of experience in field service, technical support, or equipment installation
Background in mechatronics, robotics, electrical engineering or equivalent technical field
Professional, courteous, and calm under pressure
Strong technical troubleshooting skills — PLC, sensors, IoT devices, foodtech equipment is a plus
Self-reliant and well-organized
Strong Communicator and Stakeholder Management
Willingness to travel in your region.
Fluent in German and English

Our Offer

Competitive Compensation: Receive a competitive compensation package with offered stock options for full-time employees.
Work-Life Balance: Enjoy regular team events, a hybrid work setup and unlimited vacation days, along with a corporate pension plan.
Personal Development: €500 personal annual training budget, access to internal trainings, and strong growth opportunities in a fast-paced environment.
Mobility: Benefit from a €50 monthly mobility or expense budget, a subsidized Dance Mobility Subscription for E-Bike/E-Moped or via JobRad.
Well-Being: Access discounted Urban Sports Club membership and Wellhub for a wide variety of health and well-being offerings.

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Disclaimer

We pride ourselves on being an inclusive and equal opportunities employer with a diverse and multicultural team. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race. We celebrate diversity and are committed to creating an inclusive environment for all employees.