As the Technical Operations Manager, you will be instrumental in setting up, managing, and continuously improving our showroom operations. This customer-facing role requires a strong technical background, hands-on expertise, and the ability to collaborate across teams to ensure seamless product demonstrations and efficient day-to-day showroom activities. You will also be involved in the continuous improvement of our robotic systems and operational excellence, contributing to both the R&D, commercial and deployment teams while owning the expansion of our showroom network.

• Showroom Setup & Operations: Oversee the setup, operation, and continuous improvement of showroom activities, ensuring smooth day-to-day operations and impactful customer demonstrations.
• Technical Support: Provide on-site technical support, including troubleshooting electrical and mechanical issues, and ensure the proper functioning of showroom equipment.
• Operational Excellence: Support ingredient preparation, system setup, loading, and shutdown of robotic kitchen systems for demos. Maintain cleanliness, hygiene, and food safety standards throughout operations.
• Collaboration & Feedback: Work closely with cross-functional teams, including mechanical engineering, culinary, commercial, and R&D, to provide feedback on operational processes and product improvements.
• Prototyping & Continuous Improvement: Assist in the development, assembly, and modification of prototypes, ensuring systems are aligned with operational goals. Support ongoing testing and improvements of robotic systems.
• Demo Management: Coordinate food loading, cleaning, and set-up for demonstrations, ensuring equipment is ready and operating optimally during demos.
• Multi-Location Leadership: As the showroom network grows, take on responsibilities for training and managing showroom staff, and help scale operations across multiple locations.
  
  

• Completed apprenticeship in a technical field or relevant hands-on experience in operations or machinery maintenance.
• Demonstrated technical aptitude for troubleshooting and maintaining general machinery or equipment.
• Comfortable recording issues, identifying root causes, and collaborating across teams to solve technical problems.
• Fluent in German, with excellent communication skills and confidence in presenting to customers and stakeholders.
• Proven ability to work cross-functionally and thrive in a dynamic, fast-paced environment.
• Experience in customer-facing roles, ideally within a technical, service, or food production context.
• Familiarity with agile project methods, continuous improvement, and OKRs is a plus.

• Competitive Compensation: Receive a competitive compensation package with offered stock options for full-time employees.
• Work-Life Balance: Enjoy regular team events, a hybrid work setup, 2 months/year remote work (Workation), and unlimited vacation days, along with a corporate pension plan.
• Personal Development: €500 personal annual training budget, access to internal trainings, and strong growth opportunities in a fast-paced environment.
• Mobility: Benefit from a €50 monthly mobility or expense budget and a subsidized Dance Mobility Subscription for E-Bike/E-Moped.
• Well-Being: Access discounted Urban Sports Club membership and Wellhub for a wide variety of health and well-being offerings